Product Return Policy

1. Purpose and Scope

This Product Return Policy explains when a product purchased through Qupple | BeautyUltra may be returned, the conditions for an eligible return, the return process, inspection requirements, replacement and refund outcomes, and the responsibilities of the customer.

This policy applies to purchases made through https://beautyultra.in and should be read together with the Terms of Service, Refund & Cancellation Policy, Shipping & Delivery Policy, Privacy Policy and Cookie Policy.

Where applicable law provides a consumer right or remedy that cannot lawfully be excluded or restricted, that right will prevail over any inconsistent provision of this policy.

2. When a Product May Be Returned

A product may be eligible for return where it is defective, damaged in transit, materially different from the product ordered, missing essential components, incorrect in quantity, or otherwise eligible under the product-specific return terms displayed before purchase.

A customer-initiated return for change of mind, preference, size, shade, colour or other non-defect reason is available only where the product listing or applicable return terms expressly allow it.

Return eligibility can differ by product category because of hygiene, safety, perishability, opened/used condition, personalization, regulatory requirements or manufacturer restrictions.

3. Return Eligibility Window

The return window applicable to a product will be the period displayed on the relevant product page, checkout, order details or other pre-purchase/transaction information.

A return request should be submitted within the applicable window. The relevant date may be determined by delivery date, date of receipt, date of delivery confirmation or another legally and operationally appropriate event.

We do not state a universal return period in this policy because the correct period may vary by product category and the actual return program configured for the Website.

4. Products That Are Normally Restricted from Return

Certain products may be non-returnable or subject to special conditions because of hygiene, health, safety, perishability, opened or used condition, personalized configuration, statutory restrictions or other legitimate reasons disclosed before purchase.

Examples may include products that cannot reasonably be resold after opening or use, personalized products, perishable goods, or products for which return is restricted by applicable law or manufacturer requirements.

A product restriction will not be applied to unlawfully remove a mandatory consumer right or remedy, including a remedy for defective, materially misrepresented, damaged or non-conforming goods.

5. Product Condition Required for Return

• Return the product in the condition required by the applicable product-specific return terms.
• Where applicable, retain original packaging, labels, tags, accessories, manuals, invoices, serial-number information and included components.
• Do not intentionally damage, materially alter or use the product beyond what is reasonably necessary to inspect or establish conformity.
• For sealed or hygiene-sensitive products, the seal may need to remain intact unless the return is because the product is defective, damaged, incorrect or subject to a mandatory remedy.

6. Defective, Damaged or Incorrect Products

If you receive a defective, damaged, materially incorrect or materially non-conforming product, contact customer support promptly with the order number and information reasonably required to investigate the issue.

Depending on the facts, product category and applicable law, the resolution may include replacement, repair, return, refund, missing-item shipment or another appropriate remedy.

We will not use a general return restriction to unlawfully deny a remedy for a material defect or non-conformity.

7. Wrong or Missing Product

If the product delivered is different from the product ordered, an ordered item is missing, or the delivered quantity is materially incorrect, report the issue promptly through customer support.

We may request photographs of the product, packaging, shipping label, invoice or other reasonable information to verify the fulfilment issue.

After verification, we may arrange replacement, shipment of missing items, return and refund, or another appropriate resolution.

8. Return Request Process

• Log in to your account and use the return option for the relevant order where that feature is available.
• If the return option is unavailable, contact customer support using the contact information in this policy.
• Provide your order number, product details, reason for return and any requested photographs or evidence.
• Follow the return instructions and packaging requirements provided by our support team or authorised logistics partner.
• Keep the return tracking number, pickup confirmation and other return records until the case is closed.

9. Return Pickup and Shipping

Where return pickup is offered, the pickup location and available time depend on logistics coverage and the product.

If a return must be shipped by the customer, the applicable return-shipping procedure and cost treatment will be communicated with the return approval.

For returns arising from defects, incorrect products, material damage attributable to fulfilment, or another circumstance for which the customer is not responsible, applicable return-shipping treatment will follow the transaction terms, this policy and applicable law.

10. Return Packaging

Products should be packaged securely enough to reduce the risk of transit damage. Where original packaging is required for the product category, retain and use it where reasonably possible.

If a return is damaged because it was inadequately packaged after reasonable packaging instructions were provided, that condition may be considered in the assessment, subject to applicable law.

11. Inspection and Verification

Returned products may be inspected to verify identity, condition, completeness, reported defect or damage, and compliance with applicable return conditions.

Inspection does not remove any statutory consumer right. A legitimate defect, non-conformity or other mandatory remedy will be assessed under applicable law.

Where a return is rejected because the product does not satisfy an applicable return condition, we will provide the reason for rejection to the extent appropriate.

12. Replacement

Where replacement is available, it is subject to product availability and applicable law.

If the same product is unavailable, we may offer a refund, an equivalent product where agreed, or another lawful resolution.

A replacement shipment may have a new tracking number and delivery estimate.

13. Refund After an Approved Return

Where a return results in a refund, the amount will be determined by applicable transaction terms, return reason, taxes and charges actually paid, discounts or promotional conditions, and applicable law.

Approved refunds will normally be sent to the original payment method or another payment route supported by the payment provider.

The time for the refund to appear depends on the payment provider, bank, card network or other payment intermediary.

14. Promotional or Discounted Orders

If an order used a coupon, discount, cashback, bundle, free gift or loyalty benefit, returning one or more products may affect promotion eligibility.

Where promotion terms permit recalculation, the refund may be adjusted to reflect the value of the promotion retained after the return, subject to applicable consumer law.

15. Partial Returns

Where an order contains multiple products, you may be able to return only eligible products rather than the entire order.

Partial returns may affect order-level discounts, bundles, free gifts or shipping benefits where the relevant offer terms clearly provide for recalculation.

16. Return Rejection and Exceptional Cases

A return may be rejected where the product is outside the applicable return window, is not eligible under clearly disclosed product-specific terms, is materially used or altered beyond permitted inspection, is incomplete, or otherwise fails a lawful return condition.

A return should not be rejected merely because a product is non-returnable for change-of-mind reasons when the customer is exercising a mandatory remedy for defect, incorrect supply, material damage, non-conformity or another legally protected circumstance.

17. Customer Responsibilities

• Submit return requests within the applicable return window.
• Provide accurate order and contact information.
• Describe the return reason truthfully.
• Follow reasonable packaging and pickup instructions.
• Keep the product, accessories, labels and relevant documentation where required.
• Keep return and pickup tracking information until the case is resolved.
• Do not share OTPs, payment PINs, passwords or card security credentials with anyone claiming to process a return or refund.

18. Fraud and Abuse Prevention

We may review return requests for reasonable indicators of fraud, abuse, repeated suspicious claims, product substitution, intentional damage, unauthorised transactions or manipulation of the return process.

Where permitted by law, processing may be temporarily delayed while legitimate verification is completed.

Fraud-prevention measures will not be used to unlawfully deny a valid consumer remedy.

19. Return Tracking and Case Status

Where return tracking is available, we may provide a tracking number or status through the account, email, SMS or authorised logistics provider.

Tracking may not update immediately after pickup. If a return appears stalled beyond the expected carrier period, contact customer support with the return or order reference.

20. Relationship with Refund & Cancellation Policy

This Product Return Policy governs post-delivery product returns. The Refund & Cancellation Policy governs order cancellation and refund processing, including cancellation before dispatch and certain payment-related situations.

Where a return leads to a refund, both policies should be read together.

21. Consumer Rights and Applicable Law

Nothing in this policy is intended to exclude, restrict or waive a consumer right or remedy that cannot lawfully be excluded.

The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold over digital or electronic networks and cover marketplace and inventory models. Applicable e-commerce entities must provide clear information relating to return, refund, exchange, warranty, guarantee and grievance redressal, and the Rules contain protections relevant to goods or services that do not conform to advertised or agreed specifications. citeturn0search0turn0search1

The final application of any legal provision depends on the Website's actual business model, transaction, product category and applicable law.

22. Customer Support and Grievance Redressal

For return assistance, contact us using the details below and provide your order number, registered contact information and a concise description of the issue.

Where applicable law requires an e-commerce grievance redressal mechanism, complaints will be handled through the applicable process and legal requirements.

23. Changes to This Policy

We may update this Product Return Policy to reflect changes in product categories, return logistics, fulfilment processes, payment/refund processes, business practices or applicable law.

Material changes may be reflected by updating the Last Updated date and publishing the revised policy. Where additional notice or consent is legally required, we will provide it.

24. Contact Information

Qupple | BeautyUltra

Website: https://beautyultra.in

Email: wecare@beautyultra.in

Phone: +91-7044144428

Address: 78/A/7 Dhaniapara Main Road, Kolkata – 700122, West Bengal, India

25. Effective Date and Version

Effective Date: 27 August 2026

Last Updated: 27 August 2026

Policy Version: 1.0