Privacy Policy
This Privacy Policy explains how Qupple collects, uses, shares, protects and retains personal information and personal data when you visit or use our website, create an account, place an order, contact us or otherwise interact with our services.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information and personal data collected or processed through our Website, user accounts, product browsing and purchasing, shopping-cart and checkout functionality, customer-support interactions, communications with us, promotional and marketing activities, cookies and similar technologies, and other services or interactions that expressly reference this Privacy Policy.
This Privacy Policy does not apply to third-party websites, applications, payment services, social-media platforms or other services that we do not control.
2. Who We Are
For purposes of this Privacy Policy, Qupple is the entity responsible for the processing activities described in this document, subject to the applicable legal and contractual arrangements governing particular services.
3. Information We Collect
3.1 Account and Identity Information
When you create an account, we may collect name, email address, mobile or telephone number, login or authentication information, account preferences, language or regional preferences and information associated with account activity.
3.2 Order and Transaction Information
When you place an order, we may collect order number, products purchased, quantities, order value, discounts, billing information, shipping information, delivery address, order status, transaction status, refund information, cancellation information and customer-service information associated with the order.
3.3 Payment Information
Payments may be processed through third-party payment service providers. Depending on the payment method, the provider may process payment instrument details, transaction identifiers, billing information, payment status and fraud-prevention information. We generally do not need to store your complete payment-card number or card security code on our own systems.
3.4 Delivery and Logistics Information
To deliver orders, we may process recipient name, delivery address, telephone number, order information, delivery instructions and shipment tracking information.
3.5 Customer Support Information
If you contact us, we may collect your name, contact information, order number, message, attachments you voluntarily provide, communication history, complaint information, refund or return information and information necessary to resolve your request.
3.6 Device and Technical Information
Depending on the technologies enabled, we may automatically collect IP address, browser type, operating system, device type, device identifiers, language settings, time zone, referring URL, pages visited, approximate location, date and time of access, Website interactions, error information and performance information.
3.7 Usage and Analytics Information
Where permitted and, where required, after obtaining appropriate consent, we may collect information about how you interact with our Website, including pages viewed, products viewed, searches, navigation patterns, time spent on pages, referral sources, campaign information, conversion information, performance and errors.
3.8 Marketing and Communication Information
If you subscribe to promotional communications, we may process email address, mobile number, communication preferences, campaign interactions, promotional activity and information necessary to determine whether communications were delivered or interacted with.
4. Information We Do Not Intentionally Collect
Unless specifically required for a lawful and stated purpose, we do not intentionally request or collect highly sensitive personal information that is unnecessary for providing our e-commerce services.
You should not provide us with passwords, authentication codes, payment PINs, complete card security codes or other confidential authentication information through customer-support communications.
5. How We Use Personal Information
- Provide and fulfil products and services.
- Create and maintain accounts.
- Process orders and payments through applicable providers.
- Manage shopping carts, returns, refunds, shipping and delivery.
- Provide customer support.
- Operate, secure and improve the Website.
- Detect fraud, abuse, suspicious activity and security threats.
- Analyse Website performance and usage where permitted.
- Send promotional communications where permitted and measure marketing activity.
- Comply with legal obligations and respond to lawful requests.
- Establish, exercise or defend legal claims and protect our rights and security.
6. Legal Grounds for Processing
Depending on the circumstances and applicable law, we may process personal information to provide a product or service requested by you, perform or take steps necessary for a transaction, obtain and rely on consent, pursue lawful operational or security purposes where permitted, comply with legal obligations, protect rights and safety, prevent fraud, or for other lawful purposes permitted under applicable law.
Where processing is based on consent, you may withdraw that consent using the mechanism we provide. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
7. Consent
Where we rely on consent, we aim to obtain it in a manner that is specific, informed, freely given, unambiguous and capable of being withdrawn.
Our consent mechanisms may include account-registration consent, marketing subscription controls, cookie-consent controls, communication preferences and other mechanisms appropriate to the relevant processing activity.
8. How We Share Personal Information
8.1 Payment Service Providers
Payment information may be shared with payment processors to process transactions, authenticate payments, prevent fraud, manage refunds and resolve payment disputes.
8.2 Shipping and Logistics Providers
We may share information necessary to fulfil and deliver orders, including name, address, telephone number, order information and delivery instructions.
8.3 Technology and Hosting Providers
We may use third-party providers for hosting, cloud infrastructure, databases, authentication, storage, security, monitoring, performance and other technical services.
8.4 Analytics Providers
Where analytics are enabled, we may share or permit collection of relevant information by analytics providers, subject to applicable consent requirements.
8.5 Marketing and Advertising Providers
Where permitted and appropriately authorised, marketing or advertising providers may process information necessary to deliver campaigns, measure advertising, measure conversions or analyse campaign performance.
8.6 Customer Support Providers
We may use third-party customer-support or communication services to manage enquiries and provide assistance.
8.7 Professional Advisers
We may share information where reasonably necessary with lawyers, accountants, auditors, insurers, consultants and other professional advisers.
8.8 Government and Law-Enforcement Authorities
We may disclose information where required or permitted by applicable law, legal process, court order, regulatory requirement or lawful governmental request.
8.9 Business Transfers
If Qupple is involved in a merger, acquisition, restructuring, sale of assets, financing or similar transaction, personal information may be transferred as part of the transaction, subject to applicable requirements and safeguards.
9. Third-Party Services
Our Website may integrate with payment, authentication, cloud, analytics, security, logistics, customer-support, marketing and social-media services. Third-party providers may have their own privacy policies and terms. We do not control the privacy practices of independent third parties.
10. Cookies and Similar Technologies
We use cookies and similar technologies for authentication, security, shopping-cart functionality, preferences, analytics, performance, marketing and advertising where applicable. Strictly necessary technologies may be required for core Website functionality. Where applicable law requires consent for optional technologies, we will obtain the appropriate consent before activating them. Please read our Cookie Policy for details.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining accounts, processing transactions, customer support, returns and refunds, security, dispute resolution, legal compliance and establishing or defending legal claims.
Retention periods vary depending on the nature of the information, processing purpose, account status, transaction and accounting requirements, dispute status, security requirements and other legitimate operational requirements.
When information is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
12. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction, misuse, fraud and other unlawful or unauthorised processing.
Depending on the nature of the information and processing activity, measures may include access controls, authentication, secure transmission, monitoring, logging, security updates, backups, vendor controls, least-privilege access and incident-response procedures.
No electronic transmission, storage system or online service can be guaranteed to be completely secure.
13. Data Breaches and Security Incidents
If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps appropriate to its nature and applicable legal requirements. This may include containment, investigation, restoration, preventive measures and notifications where required or appropriate.
14. International Data Transfers
Some service providers used by us may process personal information outside India. Where information is transferred or processed outside India, we will take appropriate steps required under applicable law and contractual or organisational arrangements.
15. Children's Privacy
Our Website is not intended to knowingly collect personal data from children except where permitted and handled in accordance with applicable law. We do not knowingly use personal information for profiling children in circumstances prohibited by applicable law.
If we learn that personal information relating to a child has been collected in circumstances where such collection is not permitted, we will take reasonable steps to address the situation.
16. Your Privacy Rights
Subject to applicable law and its commencement or implementation requirements, you may have rights concerning your personal data, including rights to obtain information about personal data processed by us, request correction of inaccurate information, request erasure where applicable, withdraw consent where processing is based on consent, request grievance redressal and exercise other rights provided under applicable law.
The availability and scope of a particular right may depend on the applicable law, relevant processing activity and whether the corresponding statutory provision is currently in force.
17. How to Exercise Your Rights
To submit a privacy request, contact us at wecare@beautyultra.in with the subject “Privacy Request”. Please identify your name, relevant contact information, the nature of your request and any information reasonably necessary to process the request.
We may need to verify your identity before acting on a request to protect your information from unauthorised disclosure or alteration.
18. Grievance Redressal
If you have a concern regarding our processing of personal information, contact us at wecare@beautyultra.in with the subject “Privacy Grievance”. We will review and address complaints in accordance with applicable law and our internal grievance procedures.
19. Accuracy of Personal Information
You should provide accurate and current information where information is required to create an account, complete a transaction, receive an order or obtain customer support. Where applicable, you may request correction of inaccurate personal information.
20. Account Security
If you create an account, you are responsible for maintaining the confidentiality of your authentication credentials and taking reasonable steps to prevent unauthorised access. You should use strong passwords, avoid sharing credentials, log out on shared devices and notify us promptly if you suspect unauthorised access.
We will never ask you to disclose your password or payment PIN through an ordinary customer-support request.
21. Communications
We may send transactional communications relating to orders, payments, shipping, delivery, returns, refunds, account security, authentication events, service changes and other information necessary to provide requested services.
Promotional communications may be subject to applicable consent and opt-out requirements.
22. Marketing Choices
You may opt out of promotional communications by using the unsubscribe mechanism, changing communication preferences where available or contacting wecare@beautyultra.in. Opting out does not necessarily stop transactional or service-related communications.
23. Social Media and External Platforms
Our Website may contain links, buttons, widgets or integrations associated with third-party platforms. If you interact with such features, the relevant third party may collect information according to its own privacy policy.
24. Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, security, cookies or handling of personal information by those websites.
25. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our Website, products, services, information practices, third-party providers, business practices, security practices or applicable laws.
When material changes are made, we may update the Last Updated date, publish the revised policy, provide additional notice where appropriate and obtain renewed consent where required.
26. Relationship With Our Cookie Policy
Our Cookie Policy explains how we use cookies and similar technologies, including necessary, functional, analytics and marketing technologies, cookie preferences and consent management. Please read it together with this Privacy Policy.
27. Related Policies
For additional information, please refer to our Cookie Policy, Terms of Service, Refund & Cancellation Policy, Shipping & Delivery Policy and Product Return Policy.
28. Contact Us
If you have questions regarding this Privacy Policy, our privacy practices or your personal information, contact us using the details below.
29. Effective Date and Version
Effective Date: 26 August 2026
Last Updated: 26 August 2026
Policy Version: 1.0
Privacy Contact Information
Qupple | BeautyUltra
Website: https://beautyultra.in
Email: wecare@beautyultra.in
Phone: +91-7044144428
Address: 78/A/7 Dhaniapara Main Road, Kolkata – 700122, West Bengal, India