Refund & Cancellation Policy

1. Purpose and Scope

This Refund & Cancellation Policy explains when you may cancel an order, when a refund may be issued, how refunds are processed, and how this policy interacts with our Terms of Service, Product Return Policy and Shipping & Delivery Policy.

This policy applies to purchases made through the Qupple | BeautyUltra website at https://beautyultra.in, subject to the product-specific terms and applicable law.

2. Order Cancellation by the Customer

You may request cancellation of an order before it has been dispatched, provided the cancellation option is still available for that order. The quickest method is to use the cancellation option in your account or contact customer support with your order number.

Once an order has been dispatched, cancellation through the normal pre-dispatch process may no longer be possible. In that situation, you may need to receive the shipment and use the applicable Product Return Policy, if the product is eligible for return.

Cancellation is not guaranteed merely because a request has been submitted. We will confirm whether the order can still be cancelled based on its fulfilment status.

3. Orders Already Dispatched

If your cancellation request is received after dispatch, we may be unable to stop the shipment. You should not refuse a shipment solely to create a cancellation unless our support team or the applicable delivery process instructs you to do so.

Where a dispatched product is eligible for return, the return must be handled under the Product Return Policy, including any applicable eligibility conditions, timelines, product condition requirements and return-shipping rules.

4. Cancellation by Qupple

We may cancel an order, in whole or in part, where permitted by law, including when a product is unavailable, a material pricing or inventory error occurs, payment cannot be validated, fraud or unauthorised activity is reasonably suspected, the delivery address is invalid or unserviceable, or another legitimate fulfilment or legal issue prevents completion.

If we cancel a paid order, we will initiate a refund for the amount actually received for the cancelled portion, subject to applicable law and the payment provider's processing procedures.

5. Refund Eligibility

A refund may be available where an order is successfully cancelled before dispatch, where we cancel an order after payment, where a return or replacement is approved under the Product Return Policy, or where a refund is otherwise required by applicable law.

Refund eligibility is determined by the transaction status, applicable policy, product category, reason for the request and applicable law. A refund is not automatically available for every customer-initiated cancellation or return.

6. Refund Amount

For an approved full cancellation before dispatch, the refund will generally cover the amount actually paid for the cancelled order or cancelled items, including applicable taxes included in that amount.

Where a return, partial cancellation, promotional offer, shipping charge, payment charge or other transaction-specific adjustment applies, the refund amount may differ. Any non-refundable or deducted amount will be applied only where permitted by the applicable policy, transaction terms and law.

If a discount or promotional benefit depended on a minimum order value or other condition that is no longer satisfied after cancellation or return, the refund may be recalculated consistently with the offer terms, subject to applicable law.

7. Payment Method and Refund Destination

Approved refunds will normally be sent back through the original payment method or the payment route supported by our payment provider, subject to the provider's procedures and applicable law.

For cash-on-delivery orders, a refund may require bank-account or other payment details through a secure process. We will not ask you to disclose your card PIN, UPI PIN, OTP or banking password.

If a payment provider or bank cannot process a refund to the original instrument, we may contact you to arrange a lawful alternative refund method.

8. Refund Processing Time

Once a refund is approved, we will initiate it within a reasonable processing period. The time for the credit to appear in your bank account, card account, UPI account or other payment instrument depends on the payment provider, issuing bank and payment network.

If a refund has been initiated but is not visible after the applicable provider's normal settlement period, contact us with the order number and refund reference, if available. We may request reasonable information needed to trace the transaction.

9. Failed, Reversed or Unsuccessful Payments

If a payment is debited from your account but our order system does not confirm the order, the transaction may be automatically reversed by the payment provider or may require reconciliation.

If the amount is not reversed within the payment provider's normal settlement period, contact customer support with the transaction reference. We will reasonably assist in tracing the payment.

10. Duplicate Payments

If you are charged more than once for the same order because of a payment-processing issue, notify us promptly with the relevant transaction references. After verification, the duplicate amount will be refunded through the applicable payment route, subject to payment-provider processing.

11. Partial Cancellation

If an order contains multiple products and only some products can be cancelled before dispatch, we may cancel the eligible items and continue processing the remaining items.

The refund for cancelled items will be calculated based on the applicable item price, taxes, discounts and transaction terms. Order-level promotions may be recalculated where the promotion's stated conditions are no longer met.

12. Shipping Charges and Return Shipping

For a customer-requested cancellation before dispatch, any delivery charge that was not actually incurred may be included in the refund. If a charge has already been incurred or is non-refundable under the applicable transaction terms, it may be treated accordingly where permitted by law.

For returns after dispatch, return-shipping costs and original shipping charges are governed by the Product Return Policy and the reason for the return. Where a refund or return is required because of a defect, wrong product, damage attributable to fulfilment, or another circumstance for which the customer is not responsible, we will handle applicable charges in accordance with the Product Return Policy and applicable law.

13. Non-Refundable or Restricted Situations

Certain products or transactions may be subject to restrictions because of hygiene, safety, perishability, opened or used condition, personalised configuration, statutory restrictions, or other legitimate reasons stated before purchase.

A restriction will not be applied where it would unlawfully remove a mandatory consumer right or remedy. Product-specific restrictions should be reviewed before purchase.

14. Promotional Orders, Coupons and Loyalty Benefits

Where an order uses a coupon, discount, cashback, bundle, free-gift or loyalty benefit, cancellation or refund may affect eligibility for that promotion.

If the promotion terms permit recalculation after cancellation or return, the refund will be adjusted accordingly. We will not apply a promotional adjustment contrary to mandatory consumer law.

15. Refunds for Defective, Damaged or Incorrect Products

If you receive a defective, damaged, materially incorrect or otherwise non-conforming product, contact us as soon as reasonably possible and follow the Product Return Policy's reporting and evidence requirements.

Depending on the circumstances and applicable law, the resolution may include replacement, repair, return, refund or another appropriate remedy.

16. Customer Responsibilities

• Provide an accurate delivery address, phone number and email address.
• Submit cancellation requests as soon as you decide to cancel.
• Keep order numbers, invoices, payment references and relevant communications.
• Follow return instructions where a dispatched order must be returned.
• Provide accurate bank or payment details when a secure alternative refund method is required.
• Do not share OTPs, PINs, passwords or card security credentials with anyone claiming to process a refund.

17. Fraud and Abuse Prevention

We may investigate refund or cancellation requests where there are reasonable indications of fraud, abuse, repeated suspicious claims, unauthorised transactions or manipulation of the return/refund process.

Where permitted by law, we may delay processing while verification is completed. We will not use fraud-prevention measures to unlawfully deny a legitimate consumer right.

18. Customer Support and Grievance Redressal

For cancellation or refund assistance, contact us using the details in the Contact section and provide your order number, registered contact information and a concise description of the issue.

We will make reasonable efforts to acknowledge and resolve complaints within applicable legal and operational timelines. Where the Consumer Protection (E-Commerce) Rules, 2020 apply to the business, the e-commerce entity must maintain an appropriate grievance redressal mechanism and comply with applicable grievance-officer requirements.

19. Relationship with Other Policies

This policy should be read together with our Terms of Service, Product Return Policy, Shipping & Delivery Policy, Privacy Policy and Cookie Policy.

If a product page contains a more specific return or cancellation condition that was clearly disclosed before purchase, that product-specific condition may apply, subject to applicable law.

20. Changes to This Policy

We may update this policy to reflect changes in our products, fulfilment process, payment providers, return process, business practices or applicable law.

Material changes may be reflected by updating the Last Updated date and publishing the revised policy. Where applicable law requires additional notice or consent, we will provide it.

21. Contact Information

Qupple | BeautyUltra

Website: https://beautyultra.in

Email: wecare@beautyultra.in

Phone: +91-7044144428

Address: 78/A/7 Dhaniapara Main Road, Kolkata – 700122, West Bengal, India

22. Effective Date and Version

Effective Date: 27 August 2026

Last Updated: 27 August 2026

Policy Version: 1.0