Shipping & Delivery Policy

1. Purpose and Scope

This Shipping & Delivery Policy explains how Qupple | BeautyUltra processes, dispatches and delivers orders placed through https://beautyultra.in. It covers serviceable locations, delivery charges, estimated delivery times, tracking, delivery attempts, address changes, delays, failed deliveries and delivery-related support.

This policy should be read together with our Terms of Service, Refund & Cancellation Policy, Product Return Policy, Privacy Policy and Cookie Policy.

2. Serviceable Locations

We deliver only to locations that are supported by our logistics partners and available at checkout. Serviceability may vary by product, seller, destination PIN code, package size, carrier coverage and applicable restrictions.

The availability of a delivery address at checkout is the final operational indication that the destination is serviceable for the relevant order.

Certain remote, restricted, high-risk or otherwise inaccessible locations may have limited serviceability or longer delivery times.

3. Delivery Address

You are responsible for providing a complete and accurate delivery address, recipient name, mobile number, email address where requested, PIN code and any relevant delivery instructions.

We are not responsible for avoidable delivery failure caused by an incorrect, incomplete or inaccessible address or by unavailable recipient contact information, except to the extent applicable law provides otherwise.

If you identify an address error after placing an order, contact customer support immediately. An address change may be possible only before the order reaches a stage where the logistics provider can no longer modify the shipment.

4. Delivery Charges

Applicable delivery or shipping charges, if any, will be displayed during checkout before you complete the order, subject to the product, destination, order value, promotion and delivery service selected.

Free-delivery offers may be subject to minimum order value, eligible products, serviceable locations, promotional periods or other stated conditions.

If a delivery charge is not shown at checkout, no separate delivery charge will normally be collected unless the transaction terms clearly provide otherwise.

5. Order Processing and Dispatch

After an order is successfully placed and payment or payment authorisation is confirmed where applicable, the order enters our fulfilment process.

Processing time can vary based on product availability, order volume, verification requirements, seller or warehouse location, packaging requirements and destination.

Dispatch means that the shipment has been handed over to a logistics provider or otherwise entered the delivery network. Dispatch is different from final delivery.

6. Estimated Delivery Time

Estimated delivery dates or time ranges shown on the product page, checkout, order confirmation or tracking page are estimates unless expressly stated as guaranteed.

Delivery estimates can vary based on destination, carrier capacity, weather, public holidays, regulatory restrictions, product availability and other operational factors.

Where a legally applicable delivery commitment or a specifically guaranteed delivery service applies, that commitment will be handled according to the applicable transaction terms and law.

7. Tracking

Where tracking is available, we may provide a tracking number or tracking link after dispatch. Tracking information is supplied by the relevant logistics provider and may take time to update after pickup or between delivery scans.

Tracking events are indicative and may not reflect the physical location of a package in real time.

If tracking does not update for an unusually long period or indicates a delivery problem, contact customer support with your order number.

8. Delivery Attempts

The logistics provider may make one or more delivery attempts according to its operational procedures. The recipient should remain available at the delivery address and provide reasonable assistance needed for delivery.

If a delivery attempt fails because the recipient is unavailable, the address is inaccessible, contact details are incorrect, the recipient refuses the package, or another customer-controlled issue prevents delivery, additional attempts may be subject to carrier procedures.

Repeated unsuccessful attempts may result in the shipment being returned to the sender.

9. Delayed Delivery

Delivery may be delayed because of weather, natural events, strikes, transport disruption, public holidays, regulatory restrictions, carrier capacity, security incidents, incorrect address information, customer unavailability, exceptional demand or other circumstances beyond reasonable control.

Where applicable law provides a consumer remedy for delivery beyond a stated period or for failure to deliver, we will honour the applicable remedy. The Consumer Protection (E-Commerce) Rules, 2020 include provisions concerning goods or services not matching advertised/agreed specifications or delivery being delayed beyond the indicated delivery period, subject to the rules' force-majeure exception. citeturn0search0turn0search1

10. Force Majeure and Exceptional Events

We will not treat circumstances genuinely beyond reasonable control as ordinary fulfilment failures. Such circumstances may include natural disasters, severe weather, war, civil disturbance, epidemics or public-health restrictions, government action, major transport disruption, infrastructure failure or widespread logistics interruption.

Where such an event affects delivery, we will take reasonable steps to resume fulfilment and communicate material changes where appropriate.

11. Failed Delivery and Return to Sender

If a shipment cannot be delivered after applicable delivery attempts, the logistics provider may return it to the sender.

If the failure resulted from an incorrect address, refusal, repeated unavailability or another customer-controlled reason, cancellation/refund and any applicable shipping treatment will be handled under the Refund & Cancellation Policy, Product Return Policy and applicable law.

If the failure was caused by an issue attributable to us or our fulfilment process, we will take reasonable steps to provide an appropriate resolution, subject to applicable law.

12. Damaged Package at Delivery

If the external package appears visibly damaged, opened, tampered with or materially compromised at delivery, inspect the shipment where reasonably possible and follow the carrier's delivery procedure for recording the issue.

If the product itself is damaged, missing or materially affected, contact customer support promptly and provide the order number and reasonable evidence requested under the Product Return Policy.

Nothing in this section limits a mandatory consumer remedy.

13. Wrong, Missing or Incomplete Items

If you receive a product different from the product ordered, an item is missing, or the shipment is materially incomplete, contact customer support promptly with the order number and relevant details.

We may request photographs, packaging information, invoice details or other reasonable evidence needed to investigate the fulfilment issue.

Approved resolutions may include replacement, missing-item shipment, return, refund or another remedy appropriate to the circumstances and applicable law.

14. Delivery of Multiple Products

Products in the same order may be shipped separately where they are stored at different locations, supplied by different sellers, have different fulfilment requirements or are otherwise processed independently.

Separate shipments may have different tracking numbers and delivery dates. Applicable charges and refunds will be handled according to the transaction and policy terms.

15. Address Changes After Order

An address-change request should be made as soon as possible. We cannot guarantee that an address can be changed after an order has entered packing, dispatch or carrier processing.

If the shipment cannot be redirected, you may need to wait for the original delivery outcome and then use the applicable cancellation or return process.

16. Cash on Delivery

Where Cash on Delivery (COD) is offered, availability may depend on destination, order value, product category, fraud controls and logistics-provider coverage.

You should pay the exact amount displayed by the authorised delivery process and should not provide payment PINs, OTPs, passwords or card security information to a delivery agent.

COD orders may have additional cancellation, return or refund procedures stated at checkout or in the applicable policy.

17. Delivery Confirmation

A delivery may be recorded as completed using the logistics provider's delivery confirmation, proof of delivery, recipient acknowledgement, OTP verification or another authorised delivery mechanism.

If an order is marked delivered but you did not receive it, contact customer support as soon as possible. We may investigate the carrier's delivery record and request reasonable information needed to verify the claim.

18. Restricted Products and Special Handling

Some products may require special packaging, handling, age verification, regulatory compliance or delivery restrictions. Product-specific instructions or checkout disclosures will apply where relevant.

We will not knowingly ship products in a manner that violates applicable transport, safety or other legal restrictions.

19. Customer Responsibilities

• Provide accurate recipient and delivery information.
• Keep your phone available for legitimate delivery communication.
• Monitor tracking where tracking is provided.
• Follow reasonable carrier delivery instructions.
• Report delivery problems promptly.
• Do not share OTPs, PINs, passwords or banking credentials with anyone claiming to be a delivery representative.

20. Shipping Partners and Third-Party Logistics

We may use independent courier, postal, fulfilment and logistics providers. Their operational procedures may affect delivery scans, delivery attempts, tracking updates and delivery time.

We remain responsible for our obligations under applicable law, but we do not control independent carrier operations.

21. Shipping and Delivery Support

For delivery assistance, contact us using the details in the Contact Information section and provide your order number, registered contact information and a description of the issue.

We may request reasonable information such as tracking details, delivery address confirmation, photographs, delivery messages or proof of payment to investigate the issue.

22. Relationship with Refunds and Returns

Shipping problems may result in cancellation, replacement, return or refund depending on the circumstances. The applicable remedy is governed by this policy together with the Refund & Cancellation Policy, Product Return Policy, Terms of Service and applicable law.

Where a product was not delivered, was delivered incorrectly, or was delivered damaged or materially non-conforming, we will assess the appropriate remedy based on the facts and applicable legal requirements.

23. Changes to This Policy

We may update this Shipping & Delivery Policy to reflect changes in carriers, fulfilment processes, delivery locations, charges, technology, operational procedures or applicable law.

Material changes may be reflected by updating the Last Updated date and publishing the revised policy.

24. Contact Information

Qupple | BeautyUltra

Website: https://beautyultra.in

Email: wecare@beautyultra.in

Phone: +91-7044144428

Address: 78/A/7 Dhaniapara Main Road, Kolkata – 700122, West Bengal, India

25. Effective Date and Version

Effective Date: 27 August 2026

Last Updated: 27 August 2026

Policy Version: 1.0